During the Promotional period -
Thank you for bringing this issue to our attention.
We pride ourselves in having great business relationships with our merchants. Although we are not able to discuss the contractual agreement between LocalFlavor and this merchant we assure you we take any and all reports of issues with our merchants serious and investigate them appropriately. When contacting us please provide the certificate number in question for proper investigation to your report.
We are available from Monday-Friday 9:30am-5pm EST to help you! Submit a Request.
For an Expired certificate -
We apologize that the merchant will not honor the paid value of your certificate. Should you encounter difficulty while redeeming your expired certificate we would be more than happy to escalate this on to our Merchant Support team.
That being said, we are not able to guarantee that the Merchant will comply with this as it is a federally mandated law and not a policy of LocalFlavor.com. Adhering to this law places the sole responsibility of honoring expired certificates to the Merchant as our contract with the Merchant has expired. If the Merchant refuses to honor outside of the promotional period we are unable to offer a refund or a credit for the amount that you paid.
We are available from Monday-Friday 9:30am-5pm EST to help you! Submit a Request.