If you're having trouble finding a certificate inside your account, it may be because it’s been marked used or has expired. During any of these situations this will remove the certificate(s) from your available list:
- To view all of your certificates, no matter the status simply click on “All My Certificates” page.
- Locate "Used/Expired in the middle of the page under the orange header bar, make sure that the "Show" button is grayed out, this will allow you to view all of your certificates: available, expired, and used.
NOTE - When completing these steps please make sure that you are on a standard desktop computer or laptop as you will not be able to make these changes when trying to do so on a mobile device.